Know what is being said before it reaches your rating.
App store reviews and social mentions, read for sentiment, theme and urgency the moment they land — and in-product surveys that reach people while they are still inside the product, rather than after they have gone somewhere public to complain.
Social Listening
Monitor app reviews and sentiment across platforms
Reviews
8,412
★★★★☆ 4.2 Stars
For selected range
Stars breakdown
Sentiment breakdown
★★☆☆☆
Payment fails at the last step
Users report the payment step failing after the update and are asking for another way to pay.
Your rating is written by people you never spoke to.
Almost none of the feedback that decides whether the next person installs your app was left by someone who opened a support ticket. Listen reads what arrives in public; Ask goes and collects the rest before it gets there.
Reviews & mentions
in one feed
App store reviews and social mentions arrive together instead of in four browser tabs.
3
tags on every item
Sentiment, theme and urgency, applied as it lands rather than in a weekly triage.
Web, iOS, Android
for in-product surveys
One SDK, one identity — Ask responses resolve to the session they were given in.
Every figure
traceable
Analyst answers link back to the responses and sessions they were counted from.
Solve your most critical reputation challenges
Catch a theme before it is a trend
Reviews and mentions grouped by theme and sentiment, with the urgent ones raised rather than queued.
Ask before they tell everyone else
Reach the user in the product, at the moment the thing you want to ask about happened.
Settle it before you ship it
Unmoderated task, tree and card-sort studies with a link you can send to real users.
Social Listening
Monitor app reviews and sentiment across platforms
Reviews
8,412
★★★★☆ 4.2 Stars
For selected range
Stars breakdown
Sentiment breakdown
★★☆☆☆
Payment fails at the last step
Users report the payment step failing after the update and are asking for another way to pay.
Social Listening
Read every review and mention as it lands
App store reviews and social mentions pulled into one feed and tagged as they arrive — so a rising complaint reaches your backlog while it is still a complaint, not a rating.
- App store reviews and social mentions in a single tagged feed
- Sentiment, theme and urgency applied automatically to each item
- Watch how sentiment moves release to release rather than quarter to quarter
Post-checkout NPS
Created Jan 15, 2026 · Active · 8 questions · 428 responses
RESPONSES
428
+37 since yesterday
RESPONSE RATE
64.2%
fully completed
AVG COMPLETION
87%
per response
QUESTIONS
8
in this study
Open-text sentiment
186 of 240 open-text responses analyzed
0.42
average score, -1 to +1
78% coverage
Themes
In-App Surveys
Ask them while they are still here
The person who is about to leave a one-star review is, right now, inside your product. Ask puts the question there instead of chasing them by email a week later.
- Targeted in-product surveys on web, iOS and Android
- Open text read back as sentiment and themes, not left as a spreadsheet
- Target by behaviour, page, screen or audience — and cap how often it appears
Checkout findability
24
Participants
78%
Success
61%
Directness
7.4
Score /10
38s
Median time
95% CI · success 64–88% · directness 47–74%
First click
Final destination
First click on the right path: 58% — they then succeed 84% vs 31% when the first click was wrong.
SEQ ease (1–7): 5.8 · 24 ratedUsability Testing
Test it before it earns you a review
Unmoderated task, tree-test and card-sort studies with a shareable participant link — so the confusing flow is found by a study rather than by the app store.
- Task, tree-test and card-sort studies, run unmoderated
- A shareable participant link — nothing for the participant to install
- See where people hesitated, backtracked or picked the wrong branch
Analyst
● ReadyAsk in chat; the analyst clarifies, runs tools, and grounds every figure in evidence.
CxOrbi chat
Analyst run
Grounded finding — every figure links to its evidence below.
Decision brief
Funnel conversion
34.2%
Comparable change
−8 pts
Recorded error rate
12.4%
Visual evidence
AI Analyst
Ask the question in plain language
Put a business question in and get a brief back — with every figure in it still attached to the responses and sessions it was counted from, so it can be checked rather than believed.
- Investigate a question without building the report first
- Each figure links back to its underlying sessions or responses
- Share the brief, or schedule it as a report and get alerted when it moves
Reputation is everyone's, and no one's
Marketing
See what is actually resonating, and what is being said about it somewhere you did not publish.
For marketersResearch
Settle the question before the sprint, with real users and a study you can point at.
For researchersProduct
Turn a month of reviews and survey answers into a themed list you can prioritise from.
For product managers