Privacy Policy

1. Introduction

Thinkmight Technologies Pvt. Ltd., operating under the brand name CxOrbi ("CxOrbi," "we," "us," or "our"), operates the CxOrbi platform (cxorbi.com) and related services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.

By accessing or using CxOrbi, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, company name, and password when you create an account.
• Billing information: Payment details processed securely through our payment processors (we do not store full card numbers).
• Communications: Information you provide when contacting support or submitting feedback.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, time spent, and interaction patterns.
• Device information: Browser type, operating system, device type, IP address, and language preference.
• Cookies and similar technologies: See Section 6 below.

2.3 Data Processed on Behalf of Customers

CxOrbi processes end-user data (survey responses, session recordings, feedback) on behalf of our customers as a data processor. This data is governed by the customer's own privacy policy and our Data Processing Agreement. We only use this data to provide the service to our customers.

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services.
• Process AI-powered sentiment analysis, theme clustering, and feedback insights.
• Manage your account, process payments, and provide customer support.
• Send service-related communications (e.g., updates, security alerts, billing notices).
• Detect, prevent, and address security issues, fraud, and technical problems.
• Comply with legal obligations and enforce our terms of service.

4. Google API Services User Data Policy

When you connect your Google account to CxOrbi, we may access the following data based on the permissions you grant:

• Google Business Profile: Business reviews, ratings, and review responses for social listening and sentiment analysis.
• Google Analytics: Website performance metrics for integration with CxOrbi dashboards.
• Basic profile information: Your name and email address for authentication purposes.

We strictly limit our use of Google user data to providing and improving the CxOrbi services you have requested. Specifically:

• We do not sell Google user data to third parties.
• We do not use Google user data for advertising or marketing purposes.
• We do not use Google user data to build user profiles for purposes unrelated to the CxOrbi platform.
• We do not transfer Google user data to third parties except as necessary to provide the service, comply with the law, or as part of a merger/acquisition (with prior notice).
• Human access to Google user data is limited to what is necessary for security, compliance, legal obligations, or with your explicit consent.

5. Third-Party Integrations

CxOrbi integrates with third-party services to provide social listening, analytics, and CRM features. When you connect third-party accounts (e.g., Meta/Facebook, Instagram, Google), data from those platforms is used solely to provide the CxOrbi features you have enabled.

Each integration is governed by the respective platform's terms and privacy policies in addition to this policy. You can disconnect integrations at any time from your CxOrbi account settings.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Maintain your session and authentication state.
• Analytics cookies: Understand how visitors interact with our website to improve our service.
• Preference cookies: Remember your settings and preferences.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the platform.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: With trusted sub-processors who assist in operating the platform (hosting, payment processing, AI analysis), bound by data protection agreements.
• Legal requirements: When required by law, legal process, or government request.
• Safety: To protect the rights, property, or safety of CxOrbi, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest.
• Role-based access controls and least-privilege access for employees.
• Regular security audits and vulnerability assessments.
• Secure development practices and code review processes.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We comply with India's data protection laws, including the Digital Personal Data Protection Act, 2023.

9. Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account data: Retained while your account is active and for up to 30 days after deletion request.
• Customer-processed data: Retained according to the customer's data retention settings and deleted upon account termination.
• Usage logs: Retained for up to 12 months for analytics and security purposes.

You may request deletion of your data at any time by contacting us at support@myparticipants.com. We will process your request within 30 days.

10. International Data Transfers

Our servers and data infrastructure are primarily located in India. If your data is transferred outside of India, we ensure appropriate safeguards are in place consistent with applicable data protection laws, including standard contractual clauses or equivalent mechanisms.

11. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Portability: Request your data in a structured, commonly used format.
• Objection: Object to processing of your data for certain purposes.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

For EU/EEA residents (GDPR): You have additional rights including the right to lodge a complaint with a supervisory authority.

For California residents (CCPA): You have the right to know what data we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

12. Children's Privacy

CxOrbi is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 16, please contact us immediately and we will take steps to delete such information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last updated" date, and for significant changes, we may also notify you via email or an in-platform notification.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: