Voice of the Customer

Hear every customer —
from reviews to surveys

Cxorbi gives VoC teams a single view of every signal — app store reviews, in-product surveys, support tickets — automatically classified and routed to the people who can act on them.

Aggregate reviews from App Store, Google Play & more
Embed surveys directly inside your product or website
AI sentiment tagging — no manual work required
Route feedback to Slack, Jira, Teams & more
Start free trial Book a demo
app.cxorbi.com/voc
"Battery issues"
Finds "Design & UX" confusing
79% Positive
Connected sources
🍎
iOS App Store
Review
Z
Zendesk
Support Ticket
D
Delighted
NPS
0 stores
Connected simultaneously
0%
Avg positive sentiment
0min
Saved per report
0%
Auto-classified reviews
app.cxorbi.com/voc
"Battery issues"
Finds "Design & UX" confusing
79% Positive
Connected sources
🍎
iOS App Store
Review
Z
Zendesk
Support Ticket
D
Delighted
NPS
Listening — App Reviews

Voice of the Customer tools for mobile apps

Cxorbi is purpose-built for teams who prioritize their mobile customer experience. Level up your VoC program with AI sentiment analysis and natural language processing for every app review — automatically, at scale.

Aggregate iOS, Google Play, and MacOS reviews in one feed
AI tags every review — no manual classification
Get alerts the moment sentiment drops below your threshold
Connect support tickets and NPS scores alongside reviews
Multi-platform

Centralize reviews from all major stores, in one tool

Gather actionable insights from every major app store. Cxorbi's customizable reporting dashboards standardize KPIs across platforms — allowing meaningful cross-platform comparisons without the spreadsheet headaches.

Review Sentiment
Q1 2026 · All platforms
iOS App
Google Play App
MacOS App
Active
Passive
Angry
Delighted
iOS App
72%
Google Play App
61%
MacOS App
48%
All stores in one place
iOS App Store, Google Play, MacOS, Microsoft Store — no need to log into each platform separately.
Compare across platforms
See whether iOS users are happier than Android users after a release — at a glance.
Team-wide access
Your whole VoC, CX, and product team gets the same dashboard — no interdepartmental sharing friction.
Smart routing

Share user feedback with the right people at the right time

Give every team the signal they need — dev gets bug reports, support gets low-star alerts, marketing gets praise. Cxorbi routes feedback automatically with advanced filters so nothing falls through the cracks.

Native Slack, Teams, and email integrations
Filter by star rating, topic, platform, or sentiment
Push tagged reviews directly to Jira, Trello, or Zendesk
Webhooks for any custom integration
Smart routing rules
Send the right feedback to the right team
💬
Send 1 & 2 Star Reviews
→ #Dev-Fixes in Slack
T
Send Delighted reviews
→ #Happy in Microsoft Teams
✉
Send All 1 & 2 Star Reviews
→ Email to Me
⚡
Send Every Review
→ Google Sheets
Z
Send All reviews
→ Zendesk · Assign to Corey
F
Send Feature Request reviews
→ Freshdesk
T
Send Bugs tagged reviews
→ Trello Bugs board
↗
Send Translate & send all
→ via Webhooks
Release v1.2.1
Sentiment breakdown · 3 platforms
Positive
58%
Mixed
5%
Neutral
8%
Negative
29%
iOS
Google Play
Twitter
Cross-team alignment

Align priorities across your entire business

Focus every team around the same objective: happier customers. Cxorbi gives each department simple tools to make complex decisions based on review data you're already collecting.

What are the most common phrases in negative reviews mentioning pricing?
How many times has our known UI bug been reported?
What proportion of all reviews are positive — and what features do those users mention?
…and hundreds of questions like these, answered instantly.
In-product surveys

Capture the voice you can't hear from reviews alone

Not every customer leaves a review. Embed targeted micro-surveys directly inside your product or website to capture structured feedback from the users who never reach the app store — and surface it alongside your review data.

Embed on any webpage — one script tag, no dependencies
Trigger by user segment, page, or behavior event
NPS, CSAT, star rating, multiple choice & open text
Responses unified with review data in one dashboard
app.yourproduct.com/dashboard
Voice of Customer

How would you rate your overall experience?

Automations

Automations for easier VoC reports

Cxorbi offers automations to suit any VoC team. Here are our customers' favorites:

1
Use Custom Topics to monitor specific themes over time
2
Auto-share reviews into Slack, Teams & email
3
Create dashboards that standardize KPIs across all channels
4
Schedule reports to your inbox — daily, weekly, or monthly
Overview
+ New Widget
Sentiment over time
03 Jul18 Aug01 Oct
▶ Avg Store Rating
3.2
🍎 Avg Store Rating
4.3
Top Topics
Audio
34%
Pricing
93%
Design & UX
15%
Bugs
11%

Everything your VoC program needs

Reviews, surveys, routing, and reporting — all in one place, all automated.

Review Aggregation
All major app stores in a single, unified feed.
Sentiment Analysis
AI scores every review and survey response automatically.
Instant Alerts
Get notified on Slack or email the moment sentiment drops.
Smart Routing
Send the right reviews to the right team, automatically.
NPS & CSAT Surveys
Embed surveys anywhere to complement your review data.
Trend Reports
See sentiment shifts over time, across platforms and releases.
Multi-store Coverage
iOS, Google Play, MacOS, and Microsoft Store — all synced.
Team Dashboards
Customizable views for every team without extra logins.
Scheduled Reports
Daily, weekly, or monthly digests to your inbox.
Mobile SDK
Collect in-app survey responses from iOS, Android & more.
Release Tracking
Measure sentiment before and after every release automatically.
Localization
Read and analyze reviews in any language, automatically translated.
Ready to start?

Bring the whole user story into one workflow

Start Free →Book a Call
Free plan availableNo credit card requiredWeb, iOS & Android