Hear what users say — everywhere
Monitor app store reviews, social media mentions, and brand sentiment across 14+ sources. AI-powered analysis detects trends before they become problems.
Monitor brand conversations
Track what users say about your product across app stores, Reddit, Twitter/X, news sites, blogs, and more — all in one feed.
Measure sentiment at scale
AI-powered sentiment analysis trained on app review language achieves 93%+ accuracy. Understand how users feel in real time.
Never miss critical feedback
Get instant alerts for negative reviews, trending topics, and sentiment shifts. Route to the right team automatically.
14+ listening sources
All your feedback in one unified feed. No more switching between tools.
AI sentiment analysis
Our machine learning models are trained specifically on app review and social media language. They understand emoji, abbreviations, sarcasm, and nuanced feedback — achieving over 93% accuracy across four sentiment categories.
- Positive, negative, neutral & mixed detection
- Emoji & abbreviation understanding
- Multi-language support
- Continuous model improvement
Theme & topic detection
Automatically group feedback by topic. Surface recurring themes, feature requests, bug reports, and competitive mentions without manual tagging. Create custom topics to track what matters most.
- Automatic topic clustering
- Custom topic rules
- Feature request tracking
- Bug report detection
Competitive intelligence
Monitor your competitors alongside your own brand. Compare sentiment trends, feature gaps, and market positioning. Understand where you lead and where you need to catch up.
- Competitor tracking
- Side-by-side sentiment comparison
- Market positioning insights
- Share of voice analysis
Real-time alerts & routing
Set up smart alerts for negative reviews, sentiment drops, trending topics, or specific keywords. Route alerts to Slack, email, or integrate with your support tools.
- Slack & email notifications
- Custom alert rules
- Severity-based routing
- Escalation workflows
Start listening in minutes
Connect your sources
Add your app store listings, social accounts, and review sites. Most sources connect in one click.
AI analyzes everything
Our models automatically process every review, mention, and comment. Sentiment, themes, and topics are detected in real time.
Get actionable insights
View trends, track sentiment over time, and surface the feedback that matters. AI generates summaries and recommendations.
Frequently asked questions
How quickly are new reviews detected?
App store reviews are detected within minutes of being posted. Social media mentions are tracked in near real-time depending on the platform.
How accurate is the sentiment analysis?
Our models achieve over 93% accuracy on app review sentiment, trained on hundreds of millions of records. We handle nuanced cases like negative feedback in 5-star reviews.
Can I track competitors?
Yes. Add competitor app store listings and brand keywords to monitor their reviews and mentions alongside your own.
What languages are supported?
We support 30+ languages for sentiment analysis and topic detection, covering all major app store markets.
Can I reply to reviews from cxorbi?
Yes. Reply to App Store and Google Play reviews directly from the cxorbi dashboard. Use AI-suggested replies or create templates for consistency.
How does it integrate with my workflow?
Connect to Slack, Jira, Zendesk, Zapier, and more. Route alerts and insights directly into the tools your team already uses.