Google Play App Review Sentiment Analysis & Monitoring
Improve your star rating faster with automated sentiment analysis and natural language processing for Google Play app reviews.
Over 25% of Fortune 100 and 35% of top charting app developers trust Cxorbi
v4.0 drove the largest sentiment jump. Users praise the redesigned navigation and faster load times. Login crash reports eliminated.
Cxorbi's Google Play Store review analysis helps you improve your star rating
Cxorbi makes it easy to understand the strengths and weaknesses of your app. Visualize sentiment trends over time, and take your understanding one step further with our proprietary natural language processing.
Cxorbi's NLP surfaces bug reports, feature requests, complaints and more, automatically. Understand how changes you're making are affecting your Google Play ratings and take a data-driven approach to your product roadmap.
- Real-time sentiment scoring in multiple languages and emoji
- Version-annotated rating timeline
- NLP topic clustering — no manual categorization
- Complaint isolation before issues affect your star rating
Reply to Google Play feedback and address complaints faster
Reply to app reviews right inside your Cxorbi account. Anyone on your team with access can reply to reviews — removing the need for support agents to have separate Play Console access. Comes with built-in AI drafts and Canned Replies to streamline response time.
Our Reply in Integrations feature makes it easy to respond in one customer support channel. Send Play reviews into Zendesk or Slack and allow your team to reply in-line.
- AI reply drafts personalized to each review
- Built-in Canned Replies for common responses
- Reply via Zendesk or Slack — no Play Console needed
- Critical reviews auto-escalated to your bug tracker
Love the app, but the latest update broke everything and I can't login now...
- Aggregate reports for multiple apps
- Multi-series charts for several apps
- Reports comparing different date ranges
- Combine Cxorbi data with downloads and revenue
Build app store review reports with Cxorbi's API
Cxorbi's Google Play Store API and iOS App Store API offers complete flexibility in monitoring and reporting Android & iOS app ratings and reviews. Some use cases for the API:
- Aggregate reports for multiple apps
- Multi-series charts for several apps
- Reports comparing different date ranges
- Combine Cxorbi data with downloads and revenue
Sentiment analysis tells you what users think, natural language processing tells you why.
Google Play app review sentiment analysis
Unlike conventional tools, our Google Play sentiment analysis understands the nuanced language used in Android app reviews — abbreviations, emoji, multilingual text. Clear visualizations show you how users feel about changes to your app.
Address complaints faster
Cxorbi automatically isolates complaints in several different ways, making it easier for you to prioritize and reply to unhappy users before an issue affects your Google Play star rating.
Surface common Words & Topics
Save your team hours every week. Cxorbi groups your Google Play reviews by keywords and Topics. Monitor trends in bug reports, unearth feature requests, or isolate reviews about your latest feature in just a few clicks.
Fine-tune your advocacy marketing
Build stronger relationships with the customers who are already promoting your app — with tools that make it simple to identify your most positive Play Store reviews and act on them.
Send reviews to the tools your team live in
Send your Google Play reviews to the parts of your business where they have the most impact. Cxorbi natively connects to Slack, Zendesk, and Zapier, making it easy to share relevant feedback.
Cxorbi goes beyond Play Store reviews
Make your Google Play reviews a core part of your Voice of the Customer reporting. Combine Play Store data with iOS reviews, in-app surveys, and session replays for the complete picture.
Why choose Cxorbi to manage your Google Play reviews?
First 14 days are on us
No credit card required. Test Cxorbi without any upfront commitment — and we think you'll love it.
Set-up in minutes
No need to invest hours getting started. Search for your Android app and start tracking immediately. Use our templated dashboards to see insights from day one.
Built for the nuances of Android reviews
Our NLP has been trained on over 400 million records of short-form user feedback — including the abbreviations and emoji that make Android reviews unique.
Getting started with Google Play reviews in Cxorbi
Sign up to Cxorbi. You'll be on a 14-day free trial automatically.
Select Google Play when Cxorbi prompts you to add your first Source.
Search for your Android app and then hit “add” to start tracking it.
Rinse and repeat for the other apps you want to add.